FAQ
Frequently Asked Questions
General
What kind of products does WINNY MART sell?
We offer a wide range of practical and problem-solving products across categories like Home Essentials, Kitchen Tools, Baby Care, Pet Products, and Gadgets — all curated for daily use.
WINNY MART a trusted and safe website?
Yes! We’re a family-run, India-based online store powered by Shopify, a globally trusted e-commerce platform. Your information and transactions are fully secure
How can I contact your support team?
You can reach us via WhatsApp or call at +91 9348698211 or email us at winnymart@gmail.com, Monday to Friday, 10 AM to 8 PM.
Shipping & Delivery
Do you ship all over India?
Yes, we ship to all locations within India, including remote towns and villages.
How long does delivery take?
Delivery usually takes 5 to 7 business days after order dispatch. Delays may occur during festivals or high-demand periods.
How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email, WhatsApp, or SMS. You can use it to check real-time status.
Payment
What payment methods do you accept?
We accept UPI, Bank Transfer, Razorpay, PhonePe, Cashfree, Instamojo, and Cash on Delivery (COD).
Is there any extra charge for COD?
No, COD is free, but we may call or message you to confirm the order before shipping.
Is online payment safe on your website?
Absolutely! We use trusted Indian payment gateways with secure encryption to protect your data.
Return & Refund
What’s your return policy?
You can request a return or exchange within 7 days of delivery, provided the product is unused and a 360° unboxing video is shared.
How will I get my refund?
Once your return is approved, we’ll issue the refund to your original payment method (UPI, bank, card, etc.) within 14 business days.
Are all items returnable?
Not all. Personal care, used items, and products without unboxing video are non-returnable. Check product pages for return eligibility